Personal Information
Stake collects personal data necessary for account creation, verifying identity, processing payments, and complying with legal requirements. The information collected may include:
- Full name;
- Email address;
- Date of birth;
- Country of residence and citizenship;
- Home address;
- Government issued identification;
- Device information and IP address;
- Location data;
- Deposit, withdrawal, and betting history;
- VIP status and affiliate information;
- Communication with customer support.
This information may be collected during registration, account verification, customer support conversations, website activity, or through trusted third-party providers where permitted by law.
How Stake Uses Personal Information
Stake processes personal information only for purposes related to operating its services and meeting legal obligations. Player information may be used to:
- Create and manage user accounts;
- Complete the KYC verification process;
- Process deposits and withdrawals;
- Protect user accounts from fraud and unauthorized access;
- Respond to customer support requests;
- Send account notifications and security updates;
- Send promotional offers when consent has been given to receive marketing messages;
- Organize VIP programs and promotional campaigns;
- Comply with legal and regulatory requirements.
If required information is not provided, Stake may be unable to create an account or provide certain services.
Marketing Communications
Stake may send promotional emails, SMS messages, or other marketing communications to players who have consented to receive them.
Players can opt out of receiving marketing messages at any time by contacting [email protected]. Notifications related to security, verification, payments, or other important account activity may still be sent even after changing your marketing message settings.
Management and Sharing of Personal Information
Stake stores personal data in secure systems and restricts access to it exclusively to authorized employees. If necessary, information may be shared with:
- Companies within the Stake group;
- Payment processing and identity verification service providers;
- Technology and customer support partners;
- Government or regulatory authorities, if required by law.
Personal data is retained only for as long as necessary to provide our services. Once the data is no longer needed, it is securely deleted or permanently anonymized.
Security of Personal Information
Stake implements various measures to protect personal data from unauthorized access, misuse, or loss. Confidential information is protected using secure systems, including SSL encryption.
Players can also enhance the security of their accounts by doing the following:
- Keep login credentials private;
- Log out after each session;
- Avoid shared or unsecured devices;
- Contact support if suspicious account activity is detected.
Although Stake takes reasonable security measures, no online service can guarantee complete protection against all possible risks.
Access to Personal Information
Players may review and update their personal information through the account settings or by contacting customer support.
Where permitted by law, players may also request:
- A copy of their personal information;
- Correction of inaccurate information;
- Additional details about how their information is processed.
Stake may request identity verification before processing these requests.
Deleting Personal Data
Players may request the deletion of personal information by contacting [email protected]. Requests are reviewed individually. Stake may retain certain information where required by legal, regulatory, or operational obligations.
International Data Transfers
Stake operates internationally, and personal data may be transferred to or stored in countries outside the player’s country of residence. The company states that appropriate security measures are taken for any international data transfers.
Legal Basis for Processing
In relevant cases, Stake processes personal data based on one or more legal grounds. These may include:
- Performance of the agreement between Stake and the player;
- Compliance with legal obligations;
- Legitimate business interests;
- Player consent where required by law.
Privacy Policy Updates
Stake reserves the right to modify and update this Privacy Policy in accordance with changes to its services, legal requirements, or business practices. The most recent version is always published on the official website, and continued use of the services constitutes the players’ consent to the updated policy.
Contact Information
Players who have questions about this Privacy Policy or who wish to submit a privacy-related request can contact Stake Support in the following ways:
- Email: [email protected];
- Online chat: available on the official website.
Customer support is available to assist with questions regarding personal information, account verification, privacy-related requests, and data protection.